Terms of Use

Last Updated: 8 July 2026

1. Introduction

Welcome to Mtvhell LTD. These Terms of Use ("Terms") govern your access to and use of our website at Mtvhell.com (the "Website") and our legal services. By accessing our Website or instructing us to provide legal services, you agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree to these Terms, you must not access our Website or use our services.

These Terms apply to all visitors, users, and others who access or use the Website ("Users", "you", or "your").

2. Information About Us

Mtvhell LTD is a limited company registered in England and Wales.

Company Details:
Company Name: Mtvhell LTD
Registration Number: 70891535
Registered Office: 12 Park Cres, Manchester M14 5RE, United Kingdom
Managing Director: Scarlett Frazier
Email: [email protected]
Telephone: +44 7368 256270

Regulatory Information:
Authorised and Regulated by: Solicitors Regulation Authority (SRA)
SRA Number: [To be assigned]
Professional Indemnity Insurance: In accordance with SRA requirements

Registering Authority:
Lewis Law Firm
78 St Ives Rd, Manchester M14 5NH, UK

3. Acceptance of Terms

By accessing or using our Website, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement
• You are not prohibited from using our services under applicable law
• You will use the Website and our services in accordance with these Terms and all applicable laws and regulations

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our Website and updating the "Last Updated" date. Your continued use of the Website after such changes constitutes your acceptance of the new Terms.

4. Use of Our Website

4.1 Permitted Use

You may access and use our Website for lawful purposes only, specifically to:

• Obtain information about our legal services
• Learn about our areas of expertise
• Contact us to enquire about legal services
• Access resources and legal updates we provide
• Submit enquiries through our contact forms

4.2 Prohibited Activities

You must not use our Website to:

• Violate any applicable law, regulation, or third-party rights
• Engage in fraudulent, deceptive, or misleading activities
• Transmit malware, viruses, or any harmful code
• Attempt to gain unauthorised access to our systems or networks
• Interfere with or disrupt the integrity or performance of the Website
• Use automated systems (bots, scrapers, spiders) to access the Website without our prior written consent
• Collect or harvest any personally identifiable information from other users
• Impersonate any person or entity or misrepresent your affiliation
• Use the Website for any commercial purpose without our express written permission
• Engage in data mining, data harvesting, or similar data gathering activities
• Circumvent any security measures or authentication processes
• Interfere with or attempt to interfere with the proper working of the Website
• Bypass any measures we may use to prevent or restrict access to the Website

4.3 Account Security

If you create an account or access client portals on our Website, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use of your account
• Ensuring that your account information is accurate and up-to-date

We are not liable for any loss or damage arising from your failure to comply with these security obligations.

5. Intellectual Property Rights

5.1 Ownership

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, design, selection, and arrangement) are owned by Mtvhell LTD, its licensors, or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

5.2 Trademarks

The name "Mtvhell", our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Mtvhell LTD or its affiliates or licensors. You must not use such marks without the prior written permission of Mtvhell LTD.

5.3 Limited Licence

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for your personal, non-commercial use. This licence does not include any right to:

• Reproduce, distribute, or create derivative works from Website content
• Use any data mining, robots, or similar data gathering and extraction tools
• Use the Website or its content for any commercial purpose
• Frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information
• Use meta tags or any other "hidden text" utilising our name or trademarks

5.4 User-Generated Content

If you submit any content, materials, or information to us through the Website (including through contact forms, enquiries, or feedback), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You represent and warrant that:

• You own or have the necessary rights to use and authorise the use of the content
• The content does not violate any third-party rights or these Terms
• The content is accurate and not misleading
• Your use of the content does not violate any applicable law

6. Legal Services

6.1 No Solicitor-Client Relationship

Accessing our Website, reading our content, or submitting an enquiry does not create a solicitor-client relationship between you and Mtvhell LTD. A solicitor-client relationship is only established when we expressly agree to act for you in a particular matter and a retainer agreement or terms of engagement are signed.

6.2 Information Not Legal Advice

The content on our Website is for general informational and educational purposes only and does not constitute legal advice. You should not rely on such information as a substitute for consultation with a qualified solicitor. No solicitor-client relationship is created by your use of the Website.

Before taking any action based on the information contained on our Website, you should consult with a qualified solicitor licensed in your jurisdiction.

6.3 No Guarantee of Results

We do not guarantee any specific results from the use of our services. Each legal matter is unique, and outcomes depend on numerous factors beyond our control. Past results do not guarantee future outcomes.

6.4 Engagement Terms

If we agree to provide legal services to you, such services will be governed by a separate retainer agreement or terms of engagement that will outline:

• The scope of services to be provided
• Our fees and billing arrangements
• Your responsibilities as a client
• Confidentiality obligations
• Termination provisions
• Limitation of liability
• Dispute resolution procedures

Those engagement terms will supersede these Terms of Use to the extent of any inconsistency regarding the provision of legal services.

7. Fees and Payment

7.1 Fee Information

Information about our fees provided on the Website is for general guidance only and does not constitute a quote or offer to provide services at those prices. Actual fees will depend on the specific circumstances of your matter and will be confirmed in your retainer agreement.

7.2 Payment Terms

For legal services, payment terms will be specified in your retainer agreement. Generally:

• Fees may be charged on a fixed-fee, hourly, or contingency basis
• You may be required to pay a retainer or deposit before work commences
• Invoices are typically payable within 14-30 days of receipt
• Interest may be charged on overdue accounts at the rate specified in your retainer agreement
• We may require payment in advance for certain services

7.3 Third-Party Costs

In addition to our fees, you will be responsible for third-party costs (disbursements) such as court fees, expert witness fees, Land Registry fees, and other expenses incurred in connection with your matter.

8. Disclaimers and Limitation of Liability

8.1 Website Disclaimers

YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF WEBSITE CONTENT
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE

8.2 Professional Services Disclaimer

While we strive to provide high-quality legal services, we do not warrant or guarantee any particular outcome. Legal matters involve uncertainties, and results depend on many factors including the specific facts of your case, applicable law, judicial discretion, and actions of third parties.

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Mtvhell LTD, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
• DAMAGES RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE
• DAMAGES RESULTING FROM ANY CONDUCT OR CONTENT OF ANY THIRD PARTY
• DAMAGES RESULTING FROM CONTENT OBTAINED FROM THE WEBSITE
• DAMAGES RESULTING FROM UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA

8.4 Cap on Liability

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US (IF ANY) IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR £100, WHICHEVER IS GREATER.

FOR LEGAL SERVICES, OUR LIABILITY IS FURTHER LIMITED BY OUR RETAINER AGREEMENT AND PROFESSIONAL INDEMNITY INSURANCE COVERAGE.

8.5 Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any matter for which liability cannot be excluded or limited under applicable law
• Breach of our professional duties as regulated by the Solicitors Regulation Authority

9. Indemnification

You agree to defend, indemnify, and hold harmless Mtvhell LTD, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the Website
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right
• Your violation of any applicable law or regulation
• Any content or information you submit or make available through the Website

10. Confidentiality

10.1 Our Obligations

We are bound by strict professional duties of confidentiality under the SRA Code of Conduct. We will treat all information you provide to us in connection with legal services as confidential, subject to limited exceptions such as:

• Where disclosure is required by law or court order
• Where disclosure is necessary to prevent fraud or crime
• Where you give us informed consent to disclose
• Where disclosure is necessary for the defence of a complaint or claim against us

10.2 Your Obligations

You agree to maintain the confidentiality of any proprietary or confidential information we provide to you, including but not limited to legal strategies, advice, and internal documents.

11. Data Protection

Our collection, use, and disclosure of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website and services, you consent to the collection and use of your information in accordance with our Privacy Policy.

12. Third-Party Links and Content

Our Website may contain links to third-party websites or content that are not owned or controlled by Mtvhell LTD. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that Mtvhell LTD shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.

13. Termination

13.1 Termination by Us

We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

For legal services, we may terminate our retainer in accordance with the terms of our engagement agreement and the SRA Code of Conduct, which generally requires reasonable notice and valid grounds such as:

• Non-payment of fees
• Breakdown in the solicitor-client relationship
• Conflict of interest
• Your instruction to terminate
• Circumstances that make it unreasonable for us to continue acting

13.2 Effect of Termination

Upon termination, your right to use the Website will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to:

• Intellectual property rights
• Disclaimers and limitation of liability
• Indemnification
• Confidentiality
• Dispute resolution

14. Governing Law and Jurisdiction

14.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

14.2 Jurisdiction

You agree that any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the courts of England and Wales. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

14.3 Regulatory Complaints

Nothing in these Terms affects your right to make a complaint to the Solicitors Regulation Authority or the Legal Ombudsman regarding our professional conduct or services.

15. Dispute Resolution

15.1 Informal Resolution

We encourage you to contact us first to resolve any dispute or complaint informally. You can reach us at [email protected] or +44 7368 256270.

15.2 Formal Complaints Procedure

If you have a complaint about our services, we have a formal complaints procedure. Details are available on our Website or by request. We will investigate your complaint and respond within eight weeks.

15.3 Legal Ombudsman

If you are not satisfied with our response, you may refer your complaint to the Legal Ombudsman:

Legal Ombudsman
PO Box 6167
Slough, SL1 0EH
Telephone: 0300 555 0333
Email: [email protected]
Website: www.legalombudsman.org.uk

You must refer your complaint to the Legal Ombudsman within six months of our final response and within one year of the act or omission being complained about (or within one year of when you should reasonably have known there was cause for complaint).

15.4 Alternative Dispute Resolution

For disputes relating to online contracts with consumers, you may also use the EU Online Dispute Resolution (ODR) platform at ec.europa.eu/odr. However, please note that we are not obliged to use ADR for consumer disputes.

16. Force Majeure

We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control, including but not limited to:

• Acts of God, war, terrorism, or civil unrest
• Natural disasters or extreme weather events
• Epidemics or pandemics
• Government actions or regulations
• Labour disputes or strikes
• Failure of third-party service providers (including internet service providers)
• Cyber-attacks or security breaches
• Equipment or software failures

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and such provision shall be enforced to the maximum extent possible so as to effect the intent of the parties, and shall be reformed without further action by the parties to the minimum extent necessary to make such provision enforceable.

18. Waiver

No waiver by Mtvhell LTD of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Mtvhell LTD to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Assignment

You may not assign, delegate, or transfer these Terms or your rights or obligations under these Terms without our prior written consent. We may assign, delegate, or transfer these Terms and our rights and obligations without restriction.

20. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any retainer agreement or terms of engagement, constitute the sole and entire agreement between you and Mtvhell LTD regarding the Website and our services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website and our services.

21. Contact Information

If you have any questions about these Terms, please contact us:

Mtvhell LTD
12 Park Cres
Manchester M14 5RE
United Kingdom

Email: [email protected]
Telephone: +44 7368 256270

Office Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 2:00 PM (by appointment)
Sunday: Closed

These Terms of Use were last updated on 8 July 2026.