Privacy Policy

Last Updated: 8 July 2026

1. Introduction

Mtvhell LTD ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and disclose your information, including personal data, in connection with your access to and use of our website at Mtvhell.com (the "Website") and our legal services.

As a law firm regulated by the Solicitors Regulation Authority (SRA), we are bound by strict professional obligations regarding client confidentiality and data protection. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing our Website or instructing us to provide legal services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described herein.

2. Data Controller

For the purposes of data protection legislation, the data controller is:

Mtvhell LTD
Registration Number: 70891535
Registered Office: 12 Park Cres, Manchester M14 5RE, United Kingdom
Email: [email protected]
Telephone: +44 7368 256270

Our Managing Director, Scarlett Frazier, oversees data protection compliance within our firm.

3. Information We Collect

We collect and process various categories of personal data depending on your relationship with us and the services we provide:

3.1 Information You Provide Directly

• Identity Data: Full name, title, date of birth, passport number, driving licence number, national insurance number
• Contact Data: Residential address, email address, telephone numbers, mobile numbers
• Financial Data: Bank account details, payment card information, financial statements, tax records, income information
• Transaction Data: Details of payments made to and from you, details of services purchased
• Profile Data: Your username and password, purchases or orders, your interests, preferences, feedback and survey responses
• Case-Related Information: Information relevant to your legal matter, including details of disputes, transactions, family circumstances, business operations, property details, employment history, immigration status, and any other information necessary to provide legal advice and representation
• Correspondence: Communications between you and our firm via email, telephone, post, or in-person meetings

3.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain technical information:

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform
• Usage Data: Information about how you use our Website, including pages viewed, time spent on pages, clickstream data, and methods to browse away from the page
• Device Data: Device identification numbers, hardware model, operating system version, and mobile network information

3.3 Information from Third Parties

We may receive personal data about you from various third parties, including:

• Public sources such as Companies House, the Electoral Register, and Land Registry
• Identity verification services and anti-money laundering databases
• Credit reference agencies and fraud prevention databases
• Other parties involved in your legal matter (with your consent or as permitted by law)
• Professional advisors, experts, and witnesses
• Courts, tribunals, and regulatory bodies

4. Special Categories of Personal Data

In the course of providing legal services, we may process special categories of personal data (sensitive data), including:

• Racial or ethnic origin
• Political opinions
• Religious or philosophical beliefs
• Trade union membership
• Genetic and biometric data (where required for identification purposes)
• Health data (particularly in family law, personal injury, or employment matters)
• Data concerning sex life or sexual orientation
• Criminal convictions and offences (where relevant to your case)

We process such sensitive data only where necessary for the provision of legal services, where you have given explicit consent, or where processing is necessary for the establishment, exercise, or defence of legal claims.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

5.1 Legal Basis for Processing

• Performance of Contract: Where we need to perform the retainer agreement or terms of engagement we are about to enter into or have entered into with you
• Legal Obligation: Where we need to comply with a legal or regulatory obligation (including our obligations under the Solicitors Regulation Authority rules, anti-money laundering legislation, and court orders)
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (such as for the administration of our business, IT security, and marketing)
• Vital Interests: Where we need to protect your vital interests or those of another person (in emergency situations)
• Legal Claims: Where processing is necessary for the establishment, exercise, or defence of legal claims
• Consent: Where you have given clear, explicit consent for us to process your personal data for a specific purpose

5.2 Purposes of Processing

We process your personal data for the following purposes:

• To provide legal advice and representation in accordance with your instructions
• To conduct client due diligence and identity verification as required by anti-money laundering regulations
• To manage our client relationship, including billing and payment processing
• To communicate with you regarding your matter and respond to your enquiries
• To maintain accurate records and files in accordance with our professional obligations
• To comply with court orders, regulatory requirements, and legal obligations
• To protect our legal rights and defend against legal claims
• To improve our Website and services
• To send you marketing communications (where you have consented or where permitted by law)
• To ensure network and information security
• To conduct internal audits and quality assurance

6. Disclosure of Your Personal Data

We may share your personal data with the following categories of recipients:

6.1 Professional Service Providers

• Barristers and expert witnesses instructed on your behalf
• Accountants, tax advisors, and financial advisors
• Translation and interpretation services
• IT service providers and cloud storage providers
• Professional indemnity insurers
• Auditors and compliance advisors

6.2 Regulatory and Legal Authorities

• Solicitors Regulation Authority (SRA)
• Courts and tribunals
• Law enforcement agencies and regulatory bodies (where required by law)
• HM Revenue & Customs
• Legal Ombudsman

6.3 Other Parties

• Opposing parties and their legal representatives (as necessary for your matter)
• Third parties involved in transactions or disputes
• Beneficiaries or interested parties (in probate or family matters)
• Any third party to whom we transfer our rights and duties under our agreement with you

6.4 International Transfers

Some of our service providers may be based outside the United Kingdom or the European Economic Area (EEA). Where we transfer your personal data to countries that do not have adequate data protection laws, we will ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the UK Information Commissioner's Office
• The EU-US Data Privacy Framework (for transfers to certified US organisations)
• Binding corporate rules
• Your explicit consent

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7.1 Retention Periods

Our retention periods are based on legal requirements and professional guidelines:

• Client Files: Generally retained for a minimum of 6 years from the date of file closure (or until a child client reaches the age of 25, whichever is longer) in accordance with SRA requirements and limitation periods
• Financial Records: Retained for 6 years from the end of the relevant financial year in accordance with tax and accounting regulations
• Identity Verification Records: Retained for 5 years from the end of the business relationship in accordance with anti-money laundering regulations
• Website Analytics Data: Retained for 26 months
• Marketing Data: Retained until you withdraw consent or object to processing
• CCTV Footage: Retained for 31 days unless required for investigation purposes

After the retention period expires, we will securely delete or anonymise your personal data in accordance with our data destruction policies.

8. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

8.1 Security Measures

• Encryption of data in transit and at rest
• Secure client portals for document exchange
• Multi-factor authentication for system access
• Regular security updates and patch management
• Secure cloud storage with UK-based data centres
• Physical security controls at our offices
• Confidentiality agreements with all staff and contractors
• Regular staff training on data protection and confidentiality
• Secure disposal of paper and electronic records

8.2 Professional Confidentiality

As solicitors, we are bound by strict professional duties of confidentiality under the SRA Code of Conduct. All members of our firm and our service providers are subject to confidentiality obligations.

8.3 Data Breach Procedures

In the event of a personal data breach, we have procedures in place to:

• Detect, investigate, and respond to breaches promptly
• Notify the Information Commissioner's Office within 72 hours where required
• Notify affected individuals where the breach poses a high risk to their rights and freedoms
• Take remedial action to prevent future breaches

9. Your Data Protection Rights

Under UK data protection law, you have the following rights in relation to your personal data:

9.1 Right to Access

You have the right to request a copy of the personal data we hold about you (known as a "subject access request"). We will respond within one month of receiving your request and any required verification of your identity.

9.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data we hold about you.

9.3 Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purpose for which it was collected. However, this right is not absolute, and we may be required to retain data to comply with legal obligations or for the establishment, exercise, or defence of legal claims.

9.4 Right to Restrict Processing

You have the right to request restriction of processing in certain circumstances, such as where you contest the accuracy of the data or object to processing.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where processing is based on consent or contract and carried out by automated means.

9.6 Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.

9.7 Rights in Relation to Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. We do not currently use automated decision-making in our legal services.

9.8 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of processing before the withdrawal.

9.9 Exercising Your Rights

To exercise any of these rights, please contact us at:

Data Protection Contact:
Mtvhell LTD
12 Park Cres, Manchester M14 5RE
Email: [email protected]
Telephone: +44 7368 256270

We may need to verify your identity before responding to your request. We will respond within one month, although this may be extended by two further months for complex requests.

10. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience. Please refer to our separate Cookie Policy for detailed information about our use of cookies.

11. Marketing Communications

With your consent or where permitted by law, we may send you marketing communications about our services, legal updates, seminars, and events.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Emailing us at [email protected]
• Calling us at +44 7368 256270

Opting out of marketing communications will not affect communications related to your legal matter or our contractual obligations.

12. Third-Party Links

Our Website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit.

13. Children's Privacy

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. In cases where we provide legal services involving children (such as family law matters), we process children's data with appropriate safeguards and, where required, parental consent.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on our Website
• Updating the "Last Updated" date
• Sending you an email notification (where appropriate)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

15. Complaints

If you have any concerns or complaints about how we process your personal data, please contact us first at [email protected]. We will investigate and respond to your complaint promptly.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk

Please note that the ICO recommends that you contact us first to try to resolve your complaint informally.

16. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

Mtvhell LTD
12 Park Cres
Manchester M14 5RE
United Kingdom

Email: [email protected]
Telephone: +44 7368 256270

Our office hours are Monday to Friday, 9:00 AM to 6:00 PM, and Saturday 10:00 AM to 2:00 PM (by appointment).

This Privacy Policy was last updated on 8 July 2026.